講題:人工智能及客服如何帶領電商增長 (下載簡報)
As former General Manager of eBay Marketplace for eBay Hong Kong and Taiwan, Michelle Leung was responsible for driving eBay business in the market in terms of gross merchandise volume and revenue.
Seeing the success of eBay Hong Kong as the overall triumph of eBay’s APAC CBT business, Michelle was striving to develop new business opportunities by evangelizing the 3 key principles of eBay – Trust, Selection and Value and to attest eBay as the most secure and reliable online e-commerce platform to sellers and buyers.
In her current role, Michelle builds the Fung Omnichannel China eCommerce Trade Partner business by enabling international brands to build B2C business on platforms including Alibaba Tmall and Jingdong. Michelle increased customer portfolio by 500% in twelve months, and Fung Omnichannel services received recognition from Tmall Global as “Five Star Trade Partner” in 2017.