SmartBiz Expo
Speaker Details

Ms Michelle Leung
Senior Vice President, Fung Omni Services (HK) Limited

Speech Title: Using AI and Customer Service to Grow E-commerce Business
                       (Download Powerpoint)

Speaker's Profile:
Michelle is the Senior Vice President of Fung Omnichannel services. Omni-Channel retailing is an integrated sales experience that melds the advantages of physical stores with the information-rich experience of online shopping. China is the new frontier of Omni-Channel driven consumption, and Fung Omnichannel services is playing a leadership role in providing services to brands and retailers.

As former General Manager of eBay Marketplace for eBay Hong Kong and Taiwan, Michelle Leung was responsible for driving eBay business in the market in terms of gross merchandise volume and revenue.

Seeing the success of eBay Hong Kong as the overall triumph of eBay’s APAC CBT business, Michelle was striving to develop new business opportunities by evangelizing the 3 key principles of eBay – Trust, Selection and Value and to attest eBay as the most secure and reliable online e-commerce platform to sellers and buyers.

In her current role, Michelle builds the Fung Omnichannel China eCommerce Trade Partner business by enabling international brands to build B2C business on platforms including Alibaba Tmall and Jingdong. Michelle increased customer portfolio by 500% in twelve months, and Fung Omnichannel services received recognition from Tmall Global as “Five Star Trade Partner” in 2017.

2018 Seminar Schedule
(B7) New Online Marketing Weapon: Chat Commerce
Date: 7 December, 2018 (Friday)
Time: 04:00 PM - 05:00 PM